Customer Service Representative

Company: Telus International
Location: Las Vegas
Posted on: April 3, 2025

Job Description:

Description and Requirements

Customer Experience Specialist

Are you a people-oriented problem solver with a knack for technology and a passion for delivering exceptional customer experiences? Join TELUS as a Customer Experience Specialist and be the friendly voice behind our cutting-edge automation systems!

About the Role

As a Customer Experience Specialist, you'll be the bridge between our customers and our high-end automation technology. You'll guide customers through their inquiries, resolve issues, and ensure they get the most out of our proprietary shipping software.

Key Responsibilities:

* Provide warm and professional inbound call support for our customer automation systems


* Guide customers through software downloading, installation, and connectivity issues


* Use remote assistance tools to help customers overcome technical challenges


* Ensure customer satisfaction by owning the end-to-end resolution of inquiries and issues


* Build lasting relationships with customers, delivering personalized and exceptional experiences


* Recommend tailored products and services to meet customer needs and enhance their experience


* Contribute to a diverse, fast-paced team in a dynamic, customer-focused environment


* Stay up-to-date with the latest products, platforms, and customer service best practices



What You Bring:

* 2-3 years of interactive customer service experience


* Strong customer service orientation with an upbeat, people-minded personality


* Good understanding of common computer hardware and web-based software platforms


* Excellent communication skills, both verbal and written


* Outstanding active listening and comprehension skills


* Ability to explain technical concepts in user-friendly terms


* Resourcefulness and creativity in finding solutions for customers


* Resilience and patience to handle challenging customer situations with grace


* Typing speed of at least 30 WPM



Why TELUS?

At TELUS, we're passionate about putting our customers and communities first. We embrace change, innovate courageously, and grow together through spirited teamwork. Join us and be part of a company that values:

* Diversity and equitable access to employment opportunities


* Continuous learning and professional development


* Work-life balance with flexible shifts (5:00 am to 7:00 pm PST, Monday through Saturday)


* A collaborative and inclusive work environment



Ready to take your customer service career to the next level? Apply now and help us create outstanding experiences for our automation technology users!

Additional Job Description

Customer Experience Specialist

Are you a people-oriented problem solver with a knack for technology and a passion for delivering exceptional customer experiences? Join TELUS as a Customer Experience Specialist and be the friendly voice behind our cutting-edge automation systems!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Keywords: Telus International, Las Vegas , Customer Service Representative, Hospitality & Tourism , Las Vegas, Nevada