Wire Transfer Team Lead

Company: Disability Solutions
Location: Las Vegas
Posted on: March 28, 2025

Job Description:

Job Title:Wire Transfer Team LeadLocation:Ops CenterWhat you'll do:The position of Wire Transfer Team Lead (Team Lead) is responsible for supporting the Wire Transfer Department Manager with the day-to-day operation of the Wire Transfer Department. The Team Lead is responsible for providing work direction to a team of Wire Transfer Specialists and Senior Specialists. The Team Lead will coordinate and may assign work to ensure smooth operation within the department and to ensure daily deadlines and SLAs are met. The Team Lead will provide guidance to the Specialists to resolve problems and issues, as well as assist with handling escalated customer issues. The Team Lead will also perform Wire Transfer Specialist duties, conduct wire investigations, assist with procedure development/ maintenance, oversee department opening and closing operations, make decisions on accepting work near or after the cutoff, and escalate personnel issues to the Wire Transfer Manager.Start of the Day Shift- 4:45 AM - 1:15 PM PSTEnd of the Day Shift- 8:30 AM - 5:00 PM PST

• Coordinate and monitor the daily workflow of the Wire Department Team to ensure compliance with established policies and ensure daily deadlines and department SLAs are met. Ensure the wiring of funds is completed accurately and that security protocols and approval limits are followed. Oversee department Opening and Closing operations. Timely reporting of any deficiencies to the Wire Transfer Department Manager.
• Guide Wire Transfer Specialists in daily workflows by effectively delegating assignments, providing necessary training on Wire Transfer processes and procedures, and assisting the Wire Transfer Department Manager with developing work schedules.
• Assist in the manual repair, verification, and processing of incoming and outgoing wire transfers, following controls in place to protect against fraudulent wire activity, Sanctions (OFAC) violations, and unnecessary risk and exposure, while meeting established deadlines.
• Responsible for gathering data and preparing reports for Management, Audit, and other personnel as requested. Performs clerical and special departmental projects as assigned by the Wire Transfer Department Manager. Refers all personnel issues to the Wire Transfer Manager.
• Document errors or corrections, escalate to leadership, and track findings for team member coaching and development.
• Provide OFAC Quality Review documents to the Wire Specialists/Senior Specialists and articulate the individual's quality within.
• Provide one-on-one training to new team members and host group training or information sessions during team huddles.
• Update, create, and track departmental procedures ensuring all procedure documents align with company standards and all information is current and correct.
• Assist with Wire Investigations, as well as handling of escalated customer issues. Make decisions on accepting work just prior to or after cutoff times.
• Seek to find where procedures/processes can be updated to increase productivity or reduce risk.What you'll need:
  • Associate degree or equivalent from a college or university in Finance or Business Management or High School Diploma or GED
  • 5-8 years of branch banking/financial institution experience.
  • Microsoft Word including tables and track changes
  • Excel including basic formulas, pivot tables, and data validation
  • PowerPoint including creating presentations to outline volume and quality
  • Other products such as SharePoint, Outlook, and Teams
  • Intermediate to advanced written and spoken communication skills.
  • Basic to intermediate project assignment management skills.
  • Deep knowledge of standard wire routing protocol, FED and SWIFT, OFAC, Fraud indicators and risks, and regulations affecting wire processing, e.g. Dodd/Frank preferred.
  • Experience in international payments including knowledge of various country payment regulations/restrictions and good working knowledge of SWIFT messaging capabilities.Compensation: Hourly range for new hires is generally $26.40 - $32.61 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. - Western Alliance Bancorporation

Keywords: Disability Solutions, Las Vegas , Wire Transfer Team Lead, Accounting, Auditing , Las Vegas, Nevada