ACCOUNT MANAGER-EXPLORING GRAPHICS -LAS VEGAS

Company: Witt/Kieffer
Location: Las Vegas
Posted on: October 19, 2024

Job Description:

Account Manager - Exploring Graphics - Las VegasEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

This organization participates in E-Verify.About the Organization: Exploring is the parent company of several unique, trailblazing Atlanta-based companies. Our companies span a range of industries, from the exhibit and event industry to hospitality, commercial, retail, architectural, automotive, museum, and other markets. What each Exploring company has in common, however, is a ceaseless focus on discovering truly innovative solutions and value for clients.Category: Project ManagementDescriptionSummary: The Account Manager is the key contact between sales, clients, and the internal team. This role manages the workflow for multiple accounts from inception through completion and invoicing, providing estimates and project plans, and effectively communicating the status of project progress.Responsibilities:

• Act as the primary contact between sales, clients, and the internal team.
• Manage workflow for multiple accounts from inception through completion and invoicing.
• Provide estimates and project plans, including timelines for design, production, installation, and/or delivery.
• Communicate project progress to the sales team and customers.
• Collaborate with the sales team to build strong customer relationships, identify future needs, and capitalize on sales opportunities.Exempt/Non-Exempt: Non-ExemptFull-Time/Part-Time: Full-TimeLocation: Exploring Graphic Las VegasPosition RequirementsQualifications:
  • Strong customer service and account management skills.
  • Preferred background in creative services, digital printing, and large format printing.
  • Ability to respond quickly to requests from customers and the sales team.
  • Accurately enter and maintain records of estimates and processed orders, ensuring complete and accurate customer information, product, price, quantity, and delivery details.
  • Proactively resolve issues throughout the project lifecycle.
  • Skilled in problem-solving, troubleshooting, and negotiating.
  • Team player with a positive attitude towards co-workers and customers.
  • Ability to follow established departmental procedures.
  • Flexibility to work evenings and weekends as dictated by workload.
  • Open to constructive criticism from management.
  • Estimating skills preferred but not required.
  • Support other Account Managers as necessary.
  • Follow the chain of command when resolving internal production and departmental challenges.
  • Deliver high-level customer service consistent with project requirements and performance standards.Essential Skills and Abilities:
    • Self-starter with the ability to work independently.
    • Excellent written and verbal communication skills; effective listening and problem-solving skills.
    • Ability to develop and maintain effective relationships internally and externally.
    • Detail-oriented and able to manage multiple tasks in a fast-paced environment.
    • Professional phone etiquette and business skill sets.
    • Superior documentation and record-keeping skills.
    • Strong interpersonal skills; positive, pleasant, respectful, and customer-focused.
    • Clear communication with customers and co-workers.
    • Ability to prioritize, follow through, and manage multiple projects.
    • Adaptability to a rapidly changing environment.
    • Ability to perform basic arithmetic operations.Essential Knowledge and Experience:
      • Experience in creative services, graphics, and printing.
      • High school diploma or equivalent required; post-secondary education strongly preferred.
      • Minimum of five to six years of experience in account management, customer service, design, or sales in the printing industry.
      • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to learn industry-specific software programs.Work Environment:
        • The work environment is primarily an office setting with occasional visits to production areas.
        • The noise level in the work environment is usually moderate.
        • The role may require occasional travel to meet with clients or attend events.Physical Demands:
          • While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and hear.
          • The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, or crawl.
          • The employee must occasionally lift and/or move up to 25 pounds.
          • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Schedule:
            • Full-time position with a standard workweek.
            • Occasional evenings and weekends may be required to meet project deadlines or attend events.
            • Flexibility in schedule to accommodate client meetings and project demands.
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Keywords: Witt/Kieffer, Las Vegas , ACCOUNT MANAGER-EXPLORING GRAPHICS -LAS VEGAS, Executive , Las Vegas, Nevada