Hotel Operations Manager -The Cosmopolitan

Company: MGM Resorts International
Location: Las Vegas
Posted on: October 14, 2024

Job Description:

The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:Provide support to the Resort Operations Manager with direction and leadership for the property Front Desk team, consistent with theMGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals includingmanaging labor and overall financial performance. Owns the execution of functional strategy and the operational direction of theFront Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts servicestandards. All duties are performed in accordance to company policies and procedures.THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoEfor hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, workschedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and throughcoaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistentwith the company's service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
• Perform other duties as assignedTHE RIGHT CANDIDATE WILL HAVE:
  • 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment.
  • 1+ Years of Front Desk experience.
  • Bachelor's Degree or equivalent experience.
  • Previous experience managing employees under a collective bargaining agreement.
  • AAA or Forbes knowledge.
  • Technical knowledge and experience with LMS.
  • Technical knowledge and experience with HotSOS or other service optimization system.
  • Previous experience working in a similar resort setting.
  • Ability to communicate in Spanish and or Asian Languages.THE PERKS & BENEFITS:
    • Wellness incentive programs to help you stay healthy physically and mentally.
    • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
    • Free meals in our employee dining room.
    • Free parking on and off-shift.
    • Health & Income Protection benefits (for eligible employees).
    • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.Are you ready to JOIN THE SHOW? Apply today!Are you ready to JOIN THE SHOW? Apply today!

Keywords: MGM Resorts International, Las Vegas , Hotel Operations Manager -The Cosmopolitan, Hospitality & Tourism , Las Vegas, Nevada