Hotel Operations Manager -The Cosmopolitan
Company: MGM Resorts International
Location: Las Vegas
Posted on: October 14, 2024
Job Description:
The SHOW comes alive at MGM Resorts InternationalHave you ever
wondered what it would be like to work in a place full of
excitement, diversity, and entertainment? Are you enthusiastic
about being a team player in one of the most fascinating industries
in the world? At MGM Resorts, we seek individuals like YOU to
create unique and show-stopping experiences for our guests.THE
JOB:Provide support to the Resort Operations Manager with direction
and leadership for the property Front Desk team, consistent with
theMGM brand. Responsible for leading the hotel management team in
achieving their stated operational and financial goals
includingmanaging labor and overall financial performance. Owns the
execution of functional strategy and the operational direction of
theFront Desk. Ensure high customer satisfaction and an exceptional
guest experience, in accordance with MGM Resorts servicestandards.
All duties are performed in accordance to company policies and
procedures.THE DAY-TO-DAY:
- Works closely with the Senior Hotel Operations Manager to
implement strategic Initiatives provided by Hotel Strategy CoEfor
hotel operations.
- Assist in leading the implementation of policies, operating
procedures, training programs, manuals, directives, workschedules,
rules and regulations for all front desk operations team.
- Responsible for employee engagement of the front desk
operations team, utilizing the tools provided and throughcoaching,
training, rewards and development.
- Provides leadership and direction to maintain and improve the
guest experience within front desk operations, consistentwith the
company's service standards.
- Participates with: Interviews, candidate selections, training,
supervision, counseling and coaching of front desk operations staff
for the efficient operation of the department.
- Perform other duties as assignedTHE RIGHT CANDIDATE WILL HAVE:
- 2+ Years of Prior Relevant Experience in the direction and
management of employees in a similar hotel environment.
- 1+ Years of Front Desk experience.
- Bachelor's Degree or equivalent experience.
- Previous experience managing employees under a collective
bargaining agreement.
- AAA or Forbes knowledge.
- Technical knowledge and experience with LMS.
- Technical knowledge and experience with HotSOS or other service
optimization system.
- Previous experience working in a similar resort setting.
- Ability to communicate in Spanish and or Asian Languages.THE
PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically
and mentally.
- Access to company hotel, food and beverage, retail, and
entertainment discounts as well as discounts with company partners
on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off-shift.
- Health & Income Protection benefits (for eligible
employees).
- Professional and personal development through programs and
networking opportunities as well as volunteer opportunities in the
community.Are you ready to JOIN THE SHOW? Apply today!Are you ready
to JOIN THE SHOW? Apply today!
Keywords: MGM Resorts International, Las Vegas , Hotel Operations Manager -The Cosmopolitan, Hospitality & Tourism , Las Vegas, Nevada
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