Customer Service Representative - bilingual Spanish required
Company: Disability Solutions
Location: Las Vegas
Posted on: October 9, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
providing a positive client experience that leads to improved
client satisfaction. Key responsibilities include processing
transactions accurately and efficiently in a challenging
environment while simultaneously introducing products and services
that meet the client needs. Job expectations include ensuring
clients are quickly connected to the appropriate teammate in order
to meet the needs and execute against the Life Priorities Strategy
and educating clients on conducting simple transactions through
self-service technologies.Responsibilities:
- Executes the bank's risk culture and strives for operational
excellence
- Drives the client experience
- Grows business knowledge and network by partnering with experts
in small business, lending, and investmentsRequired Qualifications:
- Enthusiastic, highly motivated self-starter with a strong work
ethic and intense focus on results, acting in the best interest of
the client
- Collaborates effectively to get things done, building and
nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience
that improves our clients' financial lives
- Communicates effectively, confidently and is comfortable
engaging all clients
- Ability to learn and adapt to new information and technology
platforms
- Will follow established processes and guidelines in daily
activities to do what is right for clients and the bank, adhering
to all applicable laws and regulations
- Comfortable asking clients about their financial goals and
introducing services and products that will meet their needs
- Minimum six months of client service experience in financial
services, retail sales or another results-driven environment
- Minimum of six months experience offering solutions and
services based on the client's needs
- In lieu of six months of client service experience, has
previously completed the Bank of America financial center
internship program
- Flexible to work weekends and/or extended hours as needed
- bilingual Spanish requiredDesired Qualifications:
- Experience in financial services and knowledge of financial
services industry, products and solutions
- Six months of cash handling experience
- Experience working in an environment with individual and team
goals where goals were routinely met or exceededSkills:
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Customer and Client Focus
- Client Experience Branding
- Client Solutions Advisory
- Conflict Management
- Referral Identification
- Relationship Building
- Account Management
- Business Acumen
- Business Development
- Critical Thinking
- Emotional IntelligenceShift:1st shift (United States of
America)Hours Per Week: 20Pay Transparency detailsUS - NV - Las
Vegas - 4801 W Charleston Blvd - Charleston Heights BC (NV1121)Pay
and benefits informationPay range$24.00 - $25.30 hourly pay, offers
to be determined based on experience, education and skill
set.Predictable payThis role is compensated with a base salary and
is not incentive eligible.BenefitsThis role is currently benefits
eligible. We provide industry-leading benefits, access to paid time
off, resources and support to our employees so they can make a
genuine impact and contribute to the sustainable growth of our
business and the communities we serve.
Keywords: Disability Solutions, Las Vegas , Customer Service Representative - bilingual Spanish required, Other , Las Vegas, Nevada
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